By: Steve Dickie, CEO

January is the perfect time to count the blessings of last year and envision the promise of the year ahead. Last year we faced unprecedented challenges, we have emerged stronger, more cohesive, and with a renewed sense of purpose. The year ahead will bring significant change along and renewed commitment to our mission of serving the Trinity Woods family in the spirit of Christ.

Building strong, lasting relationships with our residents and employees has been a cornerstone of
our success, and we remain committed to excellence and growing this amazing community. Staying relevant in today’s every-changing world requires a deep commitment to quality customer service and employee well-being. Trinity Woods conducts ongoing inquiries among residents and employees to learn how well we are doing. In the last 12 months here is what the data has revealed:

*In recommending Trinity Woods to friends and family, 84% of 274 respondents rated the
community as good or excellent.
*Regarding Trinity Woods employees, 97% of 269 respondents rated the staff as good or
excellent.
*Regarding the overall dining experience, 82% of 225 respondents rated the Dining experience
as good or excellent.
*The Employee Satisfaction Survey revealed that 93% of employees (104 respondents) see
themselves working here a year from now.
*Regarding job satisfaction, 89% of 104 respondents said they feel appreciated for the job they
do.

The Board continues its search for the next CEO which will start a new chapter. Additionally, the
Board is beginning the process for a new campus master plan which will include the best way to
gate the community and possible uses for the Dartmoor properties.

As we embark on this journey into the future, we can face these new challenges with confidence.
Our collective strength, adaptability, and unwavering commitment will propel us forward. We
will turn challenges into opportunities and emerge stronger than ever before. The road ahead is
promising, and we stand ready to write the next chapter of our organization’s success story