At Trinity Woods, exceptional care and vibrant community living go hand in hand—and at the heart of that experience is the dedicated Member Services team. This group of professionals plays a vital role in ensuring every resident feels welcomed, supported, and engaged.
“The Member Services team is often the first point of contact for residents and their families once they move in,” said Carri Matheson, Director of Member Services. “Whether it’s answering questions or offering a friendly ear, our team’s goal is to ensure that each interaction is personal and meaningful.
We truly want to help residents feel at home.”
From managing move-ins to assisting with daily reservations and other needs, the Member Services team is committed to making life easier and more enjoyable for everyone in the Trinity Woods community. Their attention to detail and compassionate approach help streamline daily living and provide peace of mind for both residents and their loved ones.
One of their key responsibilities includes helping residents stay connected to events, wellness programs, and social opportunities throughout the community. They provide updates and offer gentle reminders so that no one misses out on the activities they enjoy most.
What truly sets this team apart is their passion. Each team member brings empathy, professionalism, and a spirit of service to their role, creating an atmosphere where residents feel valued and heard. Their work not only enhances the quality of daily life but also builds the trust and connection that make Trinity Woods such a special place to live.
In every phone call, conversation, and act of service, the Member Services team embodies the Trinity Woods mission: to provide purposeful living in a supportive, enriching environment. For residents and their families, they are more than just staff—they’re a vital part of the Trinity Woods family.
Member Services Team includes: Kim Scott, Carri Matheson, Lori Morton, Cliff Mosley, Adrienne Rider, Dwayne Crawley, Caitlin Couch, and Clarence Elliot.