Congratulations to this month’s STARS employees,

Andrea Atkinson, the Tree Top Café Coordinator, and Claudia Dilday, the Housekeeping Supervisor. We are excited to recognize these outstanding OMM employees.

Andrea has been with OMM since June of 2000 and served in many different capacities. She truly loves making the Members happy and always has a smile. She was born in Clinton, OK and attend school at Burns Flat High School. In her free time Andrea enjoys listening to music, dancing, coloring and collecting frogs. Once on vacation in Cozumel, Mexico she even swam with dolphins. She has two grown daughters that live in Oklahoma. Next time you see Andrea give her a pat on the back for excellent customer service!
What her supervisor says “Andrea is a real team player who has taken ownership of the Tree Top Café and she puts our Member’s needs first!” – Chuck Lucia, Director of Food Services

Claudia is one of the “stars” of housekeeping. She has been with OMM since January of 2013. Claudia is originally from Germany and grew up in a little town in southern Germany just east of Stuttgart. In her down time, Claudia likes to read and spend time with family and friends. Her service philosophy is “I treat them the same way I like to be treated. I like to see them smile.” She is married and recently celebrated her 39th wedding anniversary on July 11 and has a grown son and daughter. A special thank you to Claudia for giving OMM members the star treatment.
What her supervisor says “Claudia is very reliable. She helps me keep things running smoothly and is very much a team player.” – Cathy Green, Housekeeping Manager

At OMM we take customer service very seriously. Each employee is trained through our Red Carpet Learning Systems training program. In these full-day training classes we focus on treating our customers like STARS.

BY MELANIE FUGATT, DIRECTOR OF MEMBER SERVICES

The Red Carpet Customer Service training is an exciting, fun, and interactive training program that has been initiated at OMM for all staff. There is quite a bit of excitement around Treating our Customers like STARS. First, we want each employee to literally experience what it feels like to be treated like a STAR!

The day-long training sessions have been conducted in the “staged” Crestwood theater, including a long red carpet that all participants walk down upon entrance into the room, being greeted with wild applause and smiling faces of managers and trainers!
We’ve learned how to:

S – Sincerely Welcome
T – Take note and adjust
A – Act with Urgency
R – Respond and React
S – Surprise and Delight

At the end of the day-long training we close with
a graduation ceremony where each receives a diploma, STARS pin, and have their photo taken for the STARS bulletin board near the employee break room as well as displayed on the TV screens in Crestwood.

You may have heard us talking about this great and awesome Red Carpet Customer Service training; we are truly excited about it!

As of the end of January 2019, 100 employees have been trained in how to treat customers like STARS! This year we are expanding to add employees from the Health Center as well as all new hires to experience this awesome training.

We are providing an ongoing full-day training and half-day refresher course to be sure this service is focused on as a part of the OMM culture.

In order to recognize and reward employees who provide STARS treatment, we are placing boxes and cards strategically around the community so that you, as Members, or staff may write down and submit a moment where you observed an employee providing STARS treatment.

Each month, these names will be taken out of the boxes and a panel will recognize one or two employees that have provided exemplary customer service. Their names and photo, along with a brief article about each, will be included in the monthly Manor Mirror.

Our goal is for Oklahoma Methodist Manor to be known as a provider of exceptional customer service

Living at OMM lends itself to not only being a part of a community but to creating friendships. We have a sea of opportunities available to be connected and as we wrapped up 2018, we saw many people and groups come full circle in wellness. Here are just a few of our successes we want to celebrate!

In order to help maintain and not gain during the holiday season, a four-week machine circuit class was held in the Spann Wellness Center. This class was held twice a week and every person in the class increased their strength on an average of 10 pounds. Consistency is key and it pays off!

The Wellness Passport has been in place since 2013 and every year members gain a better understanding of the seven dimensions of wellness and how they fit into their lives and this year was no different. This four-month journey took dedication by the participants and they embraced the opportunities and traveled across the campus to participate in programs and events. Emily Wood was the overall winner for the 2018 Wellness Passport by scoring a total of 191.5 points out of a possible 279 points. The Passport gave Emily the opportunities to participate in exercise and mindfulness classes, be more active in OMM programs and has even brought her family closer together.

An eight-week Brain Study was held in the fall on the effects of exercise and the brain. The members took a pre-test and a post-test that tested their cognitive processing, coordination, delayed recall and reaction time and then met four times a week for 45 minutes doing dance aerobics, aerobic games, practicing mindfulness and puzzles. Margie exceeded the goals of this study and increased an average of 14% in each testing area. Other added benefits Margie experienced were weight loss, improved strength and more social interaction! She reaped the benefit of hard work and determination!